This site is intended to help users understand glaucoma. Every effort is made to ensure accuracy of this information. This information is not a substitute for the advice and recommendations of health professionals. Always consult a health professional prior to any decision regarding your eyes or other health concerns.
Glaucoma Australia, Inc. is either the owner or licensed user of the copyright in the material on this site. You may not reproduce, adapt, upload, link, frame, broadcast, distribute or in any way transmit the material on this site without the written consent of Glaucoma Australia, Inc., other than to the extent necessary to view the material or as permitted by law.
Glaucoma Australia upholds the Australian Privacy Principles (introduced in Australia from 12 March 2014) and is committed to enforcing them when handling personal information.
Glaucoma Australia respects your privacy and takes all reasonable steps to ensure that your personal information is secure. It collects this information in fair and lawful ways.
What personal information we collect
The personal information we collect and store about you may include:
“Sensitive information” is a subcategory of personal information which may include information or opinion about an individual. The sensitive information we collect about you may include:
Why we collect personal information
We will inform you of the main reasons for collecting your personal information at the time we request it. The purposes for which we will generally collect and use your information include considering any application you make to us, providing products and delivering services to you, performing administrative functions, enhancing our products, services and the delivery of the services and telling you about our other products and services, and those of our partners which we believe may interest you. You may tell us at any time that you do not want us to advise you about our products and services.
We will only collect sensitive information where it is necessary for the purposes of providing you with a specific product or service such as glaucoma health information. If not required, we will not collect sensitive information. Any such sensitive information is collected in accordance with the Privacy Principles.
Without your personal details we may not be able to supply our services to you. By continuing to receive our services you consent to Glaucoma Australia storing and maintaining your personal information. However, the accuracy of this information depends to a large extent on the details you provide. Please keep us up to date with changes to personal information such as your name, address, postcode etc.
How we collect personal information
We collect information from you in various ways. It might be through our contact centre, at a meeting, over the internet if you transact with us online, or when you fill out an application form for one of our products or services online or via social media.
Information collected online
We collect information about visitors using our online resources. Any information collected is used to provide our products and services and to identify online behavioural patterns. Our online resources include, but are not limited to websites and mobile applications “apps”. Information collected by these resources may collect the following information:
In addition to the above, our websites and mobile apps may collect location data.
From time to time, we may use data collection devices such as 'cookies' in conjunction with our website. Cookies are commonly used on the internet. They are a small file placed onto a computer by a server. A cookie can later be identified by a server. We may use both 'persistent' and 'session cookies'. We may evaluate the cookie information collected to measure the effectiveness of our advertising and how visitors use our site. Where our marketing company manages the information coming from our site on our behalf, we control how that data may and may not be used. Any information that is collected in this way is used in an aggregated form; we do not use it to identify you as an individual.
Most of our online resources use sessions and/or cookies. If you wish, you can configure your browser so it does not accept cookies, but this may affect the functionality of the website.
We may also collect personal information about someone else from you. For example, you may wish to purchase a product and have it sent to another person so you provide us with personal information about that person. Where you provide us with personal information about other people you must have their consent to do this, and to provide it on their behalf. If not, you must tell us.
Dealing with us anonymously or using a pseudonym
Where possible, you have the option of interacting with us anonymously or pseudonymously. Whilst you are entitled to interact with us anonymously or by using a pseudonym, we will need to know who you are in order to provide you with our products and deliver services.
From time to time, we may use the information we collect from you to let you know via mail, SMS, email, telephone or online about any news, products and services. Glaucoma Australia will not use, sell, rent, share or disclose any information about you. Some promotions (e.g. raffles) involve a third party. When you sign up for these promotions, we will provide your name and contact details only to the outside organisation to provide this service.
Direct Opt Out
If you do not want to receive any offers, you can choose to opt out of our activities. To opt out, you can either:
You can, however, change your mind about opting out of receiving information about our products and services at any time by contacting us using our Contact Details noted below.
How we store personal information
We will store your personal information in a number of ways including:
We will take reasonable precautions to ensure that the personal information that we have about you is protected against any unlawful use, unauthorised access, modification or disclosure and these precautions include:
While we undertake reasonable steps to protect your personal information, no guarantee can be given that information sent over the internet is always 100% secure. Sending and receiving information over the internet is at the user's own risk, however we will take all reasonable steps to ensure your data security once we receive it.
Access to and accuracy of personal information
You can request access to the personal information we hold about you at any time by contacting us using the Contact Details noted below and we will provide you with that information unless we are prevented by law from giving you that access. If we are unable to provide you with the requested information, we will provide you with a written explanation.
Where access is granted to your information, we may charge a reasonable fee for such access and if we do, we will advise you of the fee prior to proceeding with the request.
We take reasonable measures to ensure that the personal information we hold about you is accurate and up to date. Under the Privacy Act, you also have a right to request that we correct information, if you believe your personal information is not accurate and up to date, we would encourage you to inform us by contacting us using the Contact Details noted below. We will promptly update any information that is incorrect and confirm to you when we have done so.
Always read the privacy and security statements when using other websites.
We are committed to resolving any complaints you may have; please contact us at any time by contacting us using the Contact Details noted below.
Our representative will be in contact with you regarding your complaint and will let you know who will be assisting you, their contact details and the expected resolution date of your issue during work hours.
If the issues raised are more complicated, we may ask you for additional documentation to help resolve the issue. In turn, we will keep you updated on the progress of your complaint. We will try to answer any questions you may have, correct any error on our part or resolve any complaint or concern that you may have about our information handling practices. If we do not resolve a complaint to your satisfaction, you also have the right to complain to the Office of the Australian Information Commissioner (OAIC) using the Contact Details noted below:
Glaucoma Australia Privacy Officer
PO Box 420
Crows Nest NSW 1585
Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
1300 363 992